Overview
At The Bergden Group ("the Company"), we are committed to providing our clients with exceptional service. However, because our services involve significant labor, customization, and are digital in nature, we do not offer refunds once the work has commenced or any digital product has been sent. This policy outlines the circumstances under which the Company will not issue refunds for its services, including but not limited to financial model development, investor marketing collateral creation, ad hoc consultations, and any other digital services offered.
No Refund Policy
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Financial Models and Digital Services: Due to the extensive time, effort, customization, and commitment in providing our services, the Company does not offer refunds for any services once the project has begun. We can however pause and/or terminate a project. This includes all forms of financial model development, investor marketing collateral creation, ad hoc consultations, and any other digital services offered.
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Deposits and Payments: All deposits and payments made to the Company are non-refundable. This is because these funds are used to allocate resources, including labor and materials, to begin the project.
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Client Responsibilities: It is the client's responsibility to understand and agree to this no-refund policy upon initiating a project with the Company. By making a payment for any of our services, you acknowledge that you have read and agree to this no-refund policy.
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Cancellation: If a project is canceled or postponed by the client, all monies paid are retained by the Company and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
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Revisions and Feedback: The Company values client satisfaction and offers revisions to designs, content, and development based on the scope of the project agreed upon. However, dissatisfaction with a completed project or service based on personal preference does not qualify for a refund under any circumstances.
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Third-Party Fees: Any fees for third-party services, including but not limited to hosting, domain registration, third-party tools, or plugins required for the project, are non-refundable.
Exceptions
The only exception to this policy will be if the Company fails to begin the project within a reasonable timeframe without just cause. In such a rare case, the client may be eligible for a refund of the deposit amount.
Acknowledgment
By engaging the Company for services, you acknowledge that you have read, understand, and agree to be bound by this no-refund policy.
Contact Us
If you have any questions or concerns about our no-refund policy, please contact us at luciano@bergdengroup.com